Penalty Policy

If violation of prohibited acts in "Celes Arca" Terms of use is found, the following penalty will be applied.


Penalty Level

There are generally five Penalty Levels in the game. The level of penalty is increased by one step for each subsequent violation.
The level of penalty will differ in accordance to the content of the violating act. Penalties that differ from those listed below may apply.
We are at no obligation to disclose reasons of the applied penalty.
Penalties cannot be removed or lowered once applied.
Those with a penalty record may not be admitted to receive some services and/or campaigns.
Penalties will be applied to each account, not to each character.
Even if the character that has taken violated actions is not the character, penalty levels will be added with higher penalties applied to the characters in the same account.

Level 1:24 hours in the quarantine server + 24 hours of chat restriction

Level 2:48 hours in the quarantine server + 48 hours of chat restriction

Level 3:72 hours in the quarantine server + 72 hours of chat restriction

Level 4:Movement to a permanent quarantine server

Level 5:Permanent suspension of application usage



What the GM does

GM is an abbreviation of "Game Master". Those with the title of GM are to manage the game services and carry out appropriate rolls for proper operation of "Celes Arca".


Indemnity

Any information transmitted via the site can be reviewed in order to protect the customers and game from the violation of our Terms of Use.


Bug Information Contact

The GM will report any provided bug information confirming it to the development team.
You are required to let the GM know when you witness a bug during game play.
If you do not inform, the GM and the operation team cannot be responsible for any losses or disadvantages.


Cautions given inside the game

The GM will basically not engage in the actions of the users in the game, but if there is a necessity to engage, the GM is allowed to give cautions and request for a movement or take action. If you do not accept the request, the GM can apply penalties.

The handling of matters not written in the violation of terms of use policy:
For solving and handling of matters not listed in the violation of terms of use policy, the operation team will decide from the terms of use, law, and common sense with fairness and equity.


Matters the GM will not handle

1. The GM will not give any kind of benefit to a particular user.
2. The GM will not engage in problems related to the transaction of buying/selling/trading of in-game virtual items for "real" money, or the exchange of virtual items in other games.
3. The GM will not give any information to users about the game and services that are not written, or contradict those on the official Celes Arca site.


Penalty Execution

Once confirmed, penalties will be executed for the prohibited acts including the past incidents.


Other

Any of the following restrictions may be added to an existing penalty.
・Ban the usage of chatting, shouting, trading, friends and parties

・Suspension on the usage of storage functions

・Suspension of shop functions

・Initializing part of the character data

・Initializing all characters and other data

・Removement of owned items

・Removement of owned Zells



Applied Examples

Examples of acts that lead to penalty.


▼Spam

Repeating meaningless statements
*Does not count casual conversations that have been established.
Permanent suspension of chat usage in severe cases.
[Restriction] Penalty level 1 applies for the first time.


▼Impersonation

Verbal abuse and other degrading acts while impersonating a character.
[Restriction] Penalty level 1 applies for the first time.


▼Virtual Item Trade

Trading items and currencies of other online games with those of Celes Arca.
*Statements that promote those kind of trades are also included.
[Restriction] Penalty level four applies for the first time.
*In accordance with the penalty level, other penalties may also be applied.


▼Verbal Abuse and Slander

Slander and verbal abuse against any particular persons.
24 hours or permanent suspension of chat usage in severe cases.
[Restriction] Penalty level 1 applies for the first time. If the informer and informed are both using abusive language and slandering each other, both level one will be applied to both.


▼Harassment

Statements related to sexual, racial discrimination, discriminating disabled people.
*Penalties will be applied even if there is partial censorship, but the general meaning is there.
24 hours or permanent suspension of chat usage in severe cases.
[Restriction] Penalty level 2 applies for the first time.


▼Inappropriate Character Names

Character names that include and or relate to those of a sexual nature, racial discrimination, the discrimination of those with disabilities, or names that coincide with criminals or terrorists that are widely known.
0
Character names that can be mistaken for the GM, operators, or developers are prohibited.
*Penalties will be applied even if there is partial censorship, but the general meaning is there.
[Restriction] Penalty level 2 applies for the first time. Character must be deleted by the player.
If the character is not deleted and reported once more, level three will be applied.


▼Solicitation

Constantly requesting the disclosure of the mail address, phone number, or the equivalent.
[Restriction] Penalty level 2 applies for the first time.


▼Utilization of Defects

The act of using defects or bugs to gain experience, items, and currency in the game.
*Statements that promote this act are included.
[Restriction] Penalty level 3 applies for the first time. If experience is gained improperly, character levels will be initialized.
If virtual items or currencies are gained improperly, items owned will be removed, and trade and related functions will be suspended permanently.
*All items and currency may be removed.


▼Fraud

Improperly gaining virtual items and currencies by deceiving others or intentionally modifying the digits of the amount of money in the shop functions.
0
[Restriction] Penalty level 3 applies for the first time. Virtual items and currencies that were gained by fraud will be removed, and trade and related functions will be suspended permanently.


▼Real Money Trading (RMT)

Buying or selling virtual items or currencies for actual real world money or the other.
*Statements that promote this act are included.
[Restriction] Penalty level 4 applies for the first time, all virtual items and currencies will be removed, and trade and related functions will be suspended permanently.
*All items and currency will be removed.


▼BOT

Using programs or tools that will control the character without the player.
If the act above is confirmed, or is found to be a threat by the operation team, we will respond accordingly to the Terms of Use and Penalty Policy.
[Restriction] Penalty level four applies for the first time.
*All items and currency will be removed.


▼Operation Interference

A needless count of informing by report function that will interfere the facilitation of the operations. A needless count of reporting to support that will interfere the facilitation of the operations.
Pretending to be a part of a member of the operation team, GM, a company employee or support personnel.
Deliberately interfering with in-game event progress.
[Restriction] Penalty level four applies for the first time.


▼Transferring Accounts to Others Transferring “Celes Arca” game account with exchange to virtual items and virtual currencies of “Celes Arca” or other online games. Transferring “Celes Arca” game account with exchange to goods, money, personal information, or other information. Transferring “Celes Arca” game account to others neither paid or for free of charge. *Statements that promote account transfers are included. [Restriction] Penalty level 4 applies for the first time. *Other penalties may be applied as well.


▼Actions that can lead to criminal cases

Statements or actions that may advance to murder, suicide or terrorist acts.
[Restriction] Penalty level 5 applies for the first time. Usage of the application will be suspended immediately and we will contact the police.


▼Obstruction of Business

Actions that interfere or threaten our business.
[Restriction] Penalty level 5 applies for the first time. Usage of the application will be suspended immediately and we will contact the police.

For any other actions that we find inappropriate, a restriction of some functions may temporarily occur.
The Penalty Policy, like our Terms of Service, can be revised at any time without notice.


Issued 11/18/2011
Revised 12/01/2012
Last revised 12/13/2013